At Doain, we are committed to delivering high-quality products that meet your expectations. Our warranty and replacement policy is designed to provide peace of mind in the event that you encounter an issue with your purchase. Please read the following terms:

Warranty Period

Our products are covered by a [specific period] warranty from the date of purchase. This warranty covers defects in materials or workmanship under normal usage. If a product is found to be defective within the warranty period, we will either repair or replace it at our discretion.

Warranty Coverage

The warranty covers:

  • Manufacturing defects in materials or workmanship.

  • Products that have not been tampered with, altered, or subjected to misuse.

Exclusions

The warranty does not cover:

  • Damage caused by accidents, misuse, or improper handling.

  • Wear and tear resulting from normal usage.

  • Products altered or repaired by third parties without our prior consent.

Replacement Process

If you believe your product is defective, follow these steps to initiate a replacement:

  1. Contact Us: Reach out to our customer service team at info@doainofficial.com or 0310-3164343 within [X days] of receiving the product.

  2. Provide Details: Send us clear photos or videos showing the defect and a description of the issue.

  3. Return the Product: If the issue is covered by our warranty, we may request that you return the product. We will cover the return shipping if the fault is deemed legitimate.

  4. Replacement or Repair: Once we have received and inspected the defective product, we will proceed with either a replacement or repair, depending on the product condition.

Refund Policy

If you are not satisfied with your purchase and the product meets the criteria outlined in our Refund Policy [LINK], you may request a refund instead of a replacement. Please review our Refund Policy for the full terms and conditions.

International Orders

For international orders, the following applies:

  • Custom Duties & Taxes: Any customs duties, taxes, or additional fees at the destination country are the responsibility of the customer.

  • Return Shipping Costs: For international returns, the customer is responsible for return shipping charges.

How to Apply for Warranty/Replacement

To submit a warranty claim or request a replacement, please contact us at info@doainofficial.com, or call 0310-3164343. Be sure to include your order number, a description of the issue, and relevant images or videos.

Mailing Address

Citi Housing Society,
Sialkot, 51040, Pakistan.

We are dedicated to ensuring your satisfaction and will work diligently to resolve any issues you may encounter with your purchase.