Privacy policy

This Privacy Policy explains how Doain collects, uses, and shares your personal information when you visit our website, shop with us, or interact with any of our services (the “Services”).

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Policy.

2. Information We Collect

We collect the following types of personal information, depending on your interaction with us:

  • Contact Information: Name, phone number, email, shipping and billing address.

  • Payment Information: Card details, transaction records, and payment confirmations.

  • Account Details: Login credentials, preferences, and settings.

  • Order History: Items viewed, added to cart, purchased, returned, or exchanged.

  • Device Data: IP address, browser type, device ID, and related technical information.

  • Usage Data: Pages visited, time spent, clicks, and other engagement metrics.

  • Customer Communication: Messages or inquiries sent to customer support.

3. How We Collect Information

  • Directly from you: When you browse, create an account, place an order, or contact support.

  • Automatically: Through cookies and similar tracking technologies during your visit.

  • Third Parties: From service providers like Shopify, analytics platforms, and payment processors.

4. How We Use Your Information

We use your personal data for the following purposes:

  • Order Fulfillment: To process payments, ship items, manage returns, and provide updates.

  • Account Management: To create and maintain your account, and remember your preferences.

  • Customer Support: To respond to your questions and resolve issues.

  • Marketing: To send promotional emails or show you relevant ads based on your activity.

  • Security & Fraud Prevention: To protect your data and our systems from misuse or unauthorized access.

  • Legal Compliance: To meet regulatory requirements or respond to legal requests.

5. Sharing of Personal Information

We may share your information with:

  • Shopify: Our e-commerce platform provider.

  • Service Providers: Payment gateways, shipping partners, IT support, and analytics providers.

  • Marketing Partners: To deliver personalized ads or promotions (based on your settings and location).

  • Legal Authorities: If required by law or to protect our rights.

  • Corporate Transactions: In case of merger, acquisition, or asset sale.

We do not sell your personal information.

6. Shopify’s Role

Our store is powered by Shopify, which processes data on our behalf and also for its own purposes when you interact with the platform across different merchants. For details on how Shopify handles your data, visit the Shopify Privacy Policy.

7. Cookies and Tracking

We use cookies to improve your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences in your browser settings.

8. Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect or process data from minors. If you believe a child has provided us with their information, contact us to request its deletion.

9. Data Security & Retention

We implement appropriate safeguards to protect your information. However, no system is 100% secure. We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is required by law.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent (where applicable)

  • Request data portability

To exercise these rights, contact us at info@doainofficial.com. We may need to verify your identity before processing your request.

11. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for the privacy practices or content of those sites. Review their privacy policies separately.

12. International Data Transfers

Your information may be stored or processed outside your country, including in jurisdictions that may not have the same data protection laws. Where required, we use standard contractual clauses or similar safeguards.

13. Policy Updates

We may update this Privacy Policy as needed. Changes will be posted on this page with the updated “Effective Date.” Continued use of our Services after changes indicates your acceptance.

14. Contact Us

If you have questions or concerns about this Privacy Policy, or if you would like to make a data request or complaint, contact us:

Email: info@doainofficial.com
Phone: 0310-3164343
Mailing Address: Citi Housing Society, Sialkot, 51040, Pakistan